1. WHAT ARE VVIP, VIP, GENERAL TICKETS, ETC.?
They are different types of ticket tiers, which vary in price, benefit, and available quantity. Tickets tiers vary per event.
2. WHAT IS CONSIDERED A TOP TIER TICKET?
A Top Tier Ticket is the highest tiered ticket for the event. Our highest Ticket Tier is either a VVIP Ticket or VIP Ticket, depending on the event.
3. WHERE CAN I BUY A TOP TIER TICKET?
Top Tier Tickets are sold EXCLUSIVELY on our ticketing website KPOPTICKETS.COM unless stated otherwise.
4. HOW DO I GET MY TICKET?
There are NO physical tickets to be mailed out. After you purchase your ticket you will receive an order confirmation email, as well as a separate email that contains your online ticket. You will show your ticket during Check-In (Online Ticket, Apple Wallet or PDF form) to be scanned along with your COVID-19 entry credentials.
5. I CAN'T FIND MY ONLINE TICKET EMAIL, WHAT DO I DO?
Try checking your spam/promotion/junk folder for an email from TICKETS@EVEYEVENTS.COM.
If you are unable to locate the email, please contact TICKETS@STUDIOPAV.COM with the email address your kpoptickets.com account is registered under and include your full name and order number in the email. You can locate the order number by signing into your kpoptickets account under MY ORDERS.
6. WHAT BENEFITS DO YOU OFFER?
Ticket Tier benefits vary depending on each tour. Make sure to read the ticket description before purchasing! Possible benefits that could be included with your ticket are Fansign, Hi Touch, Group Photo, Concert Badge & Lanyard, Album, Postcard, first to enter the venue, NO LINE Rule and more!!
7. CAN I CANCEL MY TICKET?
Cancellation for an existing order on Kpoptickets.com can ONLY be processed within 24 HOURS of when the order was initially placed. Within this grace period, please contact TICKETS@STUDIOPAV.COM with the email connected to your Kpop Tickets account that you placed the order with.
8. CAN I GET A REFUND ON MY TICKET?
All sales on Kpoptickets.com are final unless the event has been canceled or you contacted us within the 24 hour grace period for cancellation. After the grace period has passed, the order cannot be canceled.
9. HOW CAN I UPDATE THE PICK UP NAME ON MY ORDER?
A valid ticket with acceptable COVID-19 entry documentation (details on acceptable documents can found HERE), AND a matching ID is required for the check in process.
To change Pick Up Name:
In order to verify that you're the original purchaser, contact TICKETS@STUDIOPAV.COM with the email connected to your Kpoptickets account. Please include your order number, the current name the ticket is under and the NEW NAME you would like the name on the ticket to be updated to.
Once you receive an email from us confirming the name change, you can refresh your online ticket to see the updated name on the ticket. We recommend downloading the updated Apple Wallet and PDF tickets.
You can only request to change a name ONCE per ticket. No exceptions.
10. WHAT IS A VALID TICKET?
A valid ticket is a ticket with a barcode that, when scanned by a staff member, shows that it has not been checked in already AND is the correct ticket for the event and city.
12. WHERE CAN I FIND MY APPLE WALLET AND PDF VERSION OF MY TICKET?
In your online ticket email, click your ticket link. A new page will open up with your online ticket. The Apple Wallet and PDF forms of your ticket will be under the ticket's barcode.
13. WILL THERE BE A PRE-SALE?
Yes! Pre-sale is for our Top Tier ticket ONLY. PRE-SALE will later be opened to the general public to buy Top Tier Tickets before all other ticket tiers go on sale.
14. WHAT IS EARLY ACCESS?
EARLY ACCESS is a privilege for existing fans who have previously bought the highest ticket tier to any of our previous tours. These fans are granted access to purchase our highest ticket tier first - before we even open them to the general public to purchase. Once you purchase a Top Tier Ticket, you will be an EARLY ACCESS member for all tours after that.
There is no expiration date on this membership.
EARLY ACCESS is only eligible for the Kpoptickets account that has bought top tier tickets before. Using someone else's Kpoptickets account to buy top tier tickets will not allow for your Kpoptickets account to be eligible. We recommend to ALWAYS use your own account so you can have this privilege and avoid any potential problems.
15. HOW DO I GET MY QUEUE NUMBER?
Queue number for Top Tier tickets are available the moment you purchase a ticket during check out.
Queue number can be found :
Online Ticket email, under the Barcode of your online ticket it will state: Ticket number. On your Apple Wallet it will be under ID and on your ticket pdf under the barcode.
16. WHAT ARE QUEUE NUMBERS?
Queue Numbers are determined by when you bought your Top Tier Ticket. The earlier you buy your Ticket, the better your queue number will be, and the closer to the stage you'll be as well.
Queue numbers is a benefit for Top Tier tickets as it's used for our No Line Rule.
17. WHAT IS THE NO LINE RULE?
Our NO LINE Rule prevents any overnight lines from happening because Top Tier Ticket Holders enter the venue according to their Queue Number. It is NOT a first come first serve basis. This rule applies for all shows and all Top Tier Ticket Holders unless stated otherwise.
CONCERT AND TOUR INFORMATION
1. HOW DO I FIND OUT INFORMATION ABOUT THE EVENT?
We announce and post EVERYTHING you need to know about our upcoming shows so following us on social media is a MUST!
We do not use email as much or often because sometimes people do not receive our emails. When we DO send out an email to all fans, we also make that announcement on social media "to check your email". This way prevents any issues with fans claiming that they have not been notified of anything.
2. WHY ARE THE FACEBOOK EVENT PAGES IMPORTANT?
Following your city's Facebook Event Page is vital for the show! This is where we post important information specific to your city. Who knows, maybe you will find your future K-Pop buddy through the event page as well.
3. WHERE CAN I FIND THE CONCERT DAY SCHEDULE?
The Concert Day Schedules for each city will be posted a couple weeks before the start of our tour on all our social media platforms and Facebook Event Pages.
4. HOW DO THE LINES WORK?
The highest Tier Ticket Holders line up according to queue numbers. If you don't know your queue number please check the FAQ question above: HOW DO I GET MY QUEUE NUMBER for assistance how to locate your queue number.
All other Ticket Tiers line up FIRST-COME-FIRST-SERVE
There will be volunteers stations outside the venue to help indicate where each ticket tier line begins. If you cannot find a volunteer or staff around to help you, feel free to ask the fans around you!
5. WHAT DO I DO WHEN I GET TO THE VENUE?
Top Tier Ticket Holders (The Highest Tier for that event) should arrive at the venue during check in time that is indicated on the Fan Schedule for their city. General Ticket Holders can arrive at the venue closer to when doors open for the event.
All ticket holders must present during Check In a valid ticket and one form of proof from our COVID Policy found HERE in order to attend the show.
6. HOW DO I PICK UP MY PRE-ORDERED MERCHANDISE?
Pre-Ordered Merchandise can be picked-up either during Check-In before the event or after the concert. You will need your Confirmation Email that contains your order number so we can check your order. Then a volunteer will bring your order to you.
7. WHEN ARE THE FAN ENGAGEMENTS OR MEET & GREETS?
All our Fan Engagements can vary depending on the tour and artist. Typically our Fansign, Hi Touch and Group Photo Benefits all happen BEFORE the concert.
Snapshot Session will happen AFTER the concert.
All Fan Schedules for each city stop on the tour is released on all our social media platforms about 1 week before the tour begins. This schedule will outline when everything regarding the event will happen so fans know what is going on and when.
8. WHAT IS A FANSIGN?
The Fansign is when fans get to talk one-on-one with the members while they sign your items. The members will be signing an Album or Postcard provided to you by Studio PAV as it is included with your Ticket.
9. CAN I BRING A GIFT FOR THE ARTIST?
The artists will only accept small letters or items due to their busy schedules and traveling. If you bring a large gift for them, they simply cannot travel with it as we have limited space.
10. WHAT IS A HI TOUCH AND GROUP PHOTO?
Hi Touch is when you high five each member. The group photo is when you and a group of fans take a picture with the artist group.
11. HOW MANY PEOPLE ARE IN THE GROUP PHOTO?
The amount in a group photo vary for each tour. There are typically 10-12 fans per photo.
The Group Photo IS NOT an individual picture with the artist group.
If your curious as to how it will look please check our past events: HERE
12. WHERE CAN I FIND MY GROUP PHOTO?
All Groups Photos for our events can be found at KPOPLIVE.TV
Simply click the GALLERY Tab and select GROUP PHOTOS.
All group photos for our tours will be posted on the same page about 2 WEEKS AFTER THE COMPLETION OF THE ENTIRE TOUR. Once Group Photos are available to view, we will make an announcement on all our social media platforms.
PICK-A-POSE SNAPSHOT SESSION
1. CAN I BRING MY CAMERA?
DSLRs, Point and Shoot, Polaroid, and any professional cameras with detachable lenses and camcorders are prohibited into the venue. If you are unsure whether to bring your camera or not, we say play it safe and leave it at home or ask the venue.
2. WHAT IS THE PICK-A-POSE SNAPSHOT SESSION?
Our fan favorite signature Snapshot Session is exclusively offered by Studio PAV! Our Pick-A-Pose Snapshot Session is where ANY Ticket Holder can take a 1 on 1 instant picture with the individual members of the group.
3. IS THE PICTURE WITH THE ACTUAL IDOL?
Yes, the instant photo taken during the Snapshot Session is with the real life idol!
4. WHERE CAN I BUY SNAPSHOT TICKETS?
We recommend you take advantage of our ONLINE ONLY Snapshot Bundle as it is cheaper than buying one ticket per member. This option is not offered at the venue.
5. CAN I BUY SNAPSHOT TICKETS AT THE VENUE?
Yes, a limited amount of Snapshot Tickets will be sold at the venue AFTER the show.
6. HOW IS THE INSTANT PHOTO TAKEN?
The pictures are taken by our staff with a FujiFilm Instax Mini Camera!
7. CAN I TAKE THE PICTURE ON MY CELL PHONE INSTEAD?
No, the pictures are only taken by our staff and volunteers with a FujiFilm Instax Mini Camera!
Filming and photography is strictly prohibited during the Snapshot Session.
8. CAN I DO WHATEVER POSE I WANT FOR THE PICTURE?
When Snapshot Tickets go on sale, we release the poses for each idol!
You may only choose from the poses we offer. You can not make up your own or ask to do something different. You also can not ask for a picture of the artist by themselves. You have to be in the picture with them.
9. AM I ALLOWED TO HUG THE ARTISTS?
No, there is absolutely NO HUGGING or inappropriate contact with the artist. Please be considerate to the artist in these situations.
10. HOW DO I GET MY PRE-ORDERED SNAPSHOT TICKETS?
After you purchase your snapshot tickets, you will receive a confirmation email containing an order number. There are no physical tickets to be mailed out.
Please present during Check In a valid Snapshot ticket and one form of proof from our COVID Policy found HERE in order to attend the show and the Snapshot event afterwards.
You will pick up your Snapshot Tickets during Check-In as volunteers will be going down the lines to hand them out. If you DO NOT get them during Check-In, you can still pick them up before the Snapshot Session begins.
11. WHEN IS THE SNAPSHOT SESSION?
The Snapshot Session is held AFTER the concert.
12. HOW DOES THE PICK-A-POSE SNAPSHOT SESSION WORK?
After the show, an announcement will be made regarding the Snapshot Session. Everyone will line up behind the Volunteer and wait in a member's line for the Snapshot Session to begin. Please see the following rules for all Snapshot Sessions:
- While waiting to take your picture with the member, check our SNS pages (@studio_pav) to see all the poses for each member. All Volunteers will have the poses on a lanyard around their neck but we recommend knowing before hand to not delay the process.
- If you have multiple tickets for one member, you will take all the pictures at once when it's your turn
- When you reach the photographer, tell them your pose(s).
- After your photo is taken, the photographer will hand you your photo.
- DO NOT TOUCH HUG OR TOUCH THE ARTIST.
- DO NOT TOUCH the surface while it's developing, it may cause damage.
- If you have more tickets for other members, head to the back of their line and repeat the process until you have no more tickets left.
13. MY PICTURE CAME OUT REALLY BAD, CAN I GET A RETAKE?
If your instant photo came out too dark or blurry you may ask the photographer who took the picture if you can get a retake.
If they deem it problematic, you will exchange your current instant photo as your snapshot ticket to take a new picture.
Please keep in mind once you leave the venue, you cannot request to retake the photo. This goes for trying to retake the photo at another tour stop if you're attending multiple.
14. ARE THERE ANY COVID POLICY I SHOULD KNOW ABOUT?
Yes! Check out our COVID POLICY FOR EVENTS and COVID FAQ: HERE
For further information check out: TERMS AND CONDITIONS: HERE