Oncast Frequently Asked Questions

General


1. ONCAST 공연이란?

답변: ONCAST는 Studio PAV에서 제작 한 온라인 동영상 콘텐츠 입니다. 팬 미팅이나 라이브 쇼 등 다양한 종류의 ONCAST와 ONCAST 라이브가 있습니다.

 

2. 저는 미국에 살고 있지 않습니다. ONCAST 이벤트를 볼 수 있나요?

2. 저는 미국에 살고 있지 않습니다. ONCAST 이벤트를 볼 수 있나요?

How to Watch


3. 어디서 ONCAST 이벤트를 시청할 수 있나요? 

답변: 스트리밍 이벤트는 이벤트 KPOPTICKETS.COM의 ONCAST LIVE 페이지 및 KPOPLIVE.TV에서 시청하실 수 있습니다. 

4. 휴대전화로 시청할 수 있나요?

답변: 네, 모바일에서도 라이브 공연을 시청하실 수 있습니다. 그러나 최상의 성능을 위해 유선 또는 무선으로 연결된 컴퓨터 / 노트북을 이용하시는 것을 권장합니다.

Ticketing


5. 티켓은 어디서 구매할 수 있나요?

답변: 모든 ONCAST 공연 티켓은 Kpoptickets.com 웹사이트에서 구매하실 수 있습니다. 구매 가능한 모든 티켓은 ONCAST 이벤트에서 확인하실 수 있습니다.

6. 이벤트 혜택은 무엇인지 궁금합니다!

답변: 모든 이벤트 혜택은 이벤트마다 다릅니다. 이벤트에 따라 추가 혜택이 있을 수도 있습니다. 혜택에 대한 자세한 내용은 티켓 페이지 및 특정 이벤트 FAQ에 자세히 설명되어 있습니다. 

7. 한 장 이상의 티켓을 구매하려면 어떻게 해야합니까?

답변: 장바구니의 한 장 이상의 티켓을 담으셔서 구매하시면 됩니다. 여러장의 티켓을 구매하신 고객분께서는 구매하신 티켓 수량만큼의 공연 코드를 받게 됩니다.

8. 제 티켓은 어디서 확인할 수 있나요?

답변: ONCAST 티켓은 실제 티켓이 없습니다. 주문 확인 메일은 티켓 구매 후 자동적으로 발송되며 추후 별도의 이메일로 시청 링크와 티켓 공연 코드가 발송됩니다. 

9. 공연 코드 분실 시 어떻게 하면 됩니까?

답변: 공연 코드는 생성된 후 교환 및 재사용이 불가합니다. 공연 코드 분실 시 tickets@studiopav.com으로 이메일을 보내주시길 바랍니다. 

10. 공연 코드를 공유할 수 있습니까?

답변: 불가능합니다. 한 개의 공연 코드로 동시 접속은 불가능하며 동시 접속시 기존 기기는 자동 로그아웃 됩니다. 인증완료된 공연코드는 다른 ID에 중복 인증이 불가능합니다. 따라서, 절대 공유하지 않도록 주의하여 주시길 바랍니다. 

Other


11. VOD는 무엇이며 어떻게 시청할 수 있나요? 

답변: VOD 는 다시보기 입니다. 이벤트 종료 후 약 1~2주 (추가적으로 기한이 더 늘어날 수도 있음) 후에 시청하실 수 있습니다. 제작 및 저작권에 따라 일부 편집이 있을 수 있습니다.

12. 티켓 구매에 포함 된 상품은 언제 그리고 어떻게 받을 수 있나요?

답변: ONCAST 티켓 상품에는 포스터, 앨범, 포토카드 등의 상품이 포함되어 있습니다. (공연에 따라 다름) 모든 아이템 배송은 아티스트 공연이 종료된 후 한국/미국에서 상품 제작이 시작되며 제작 후 한국에서 미국 그리고 미국에서 한국으로 배송이 됩니다. 상품 갯수와 수량 및 작업 진행률에 따라 배송 예정일이 달라지므로 정확한 배송 시간을 알려드릴 수 없습니다. 상품 발송이 시작된 후 모든 고객분들께 따로 이메일로 업데이트 및 SNS 공지를 통해 알려드리니 상품 수령시까지 기다려주시면 감사하겠습니다. 

*현 코로나 사태로 인해 배송 및 제작이 더 늦어지고 있습니다. 따라서, 추가 업데이트가 있기 전까지 기다려주시길 바랍니다.

13. 상품은 어디로 배송됩니까?

답변: 티켓 구매시 고객님의 배송정보를 입력하실 수 있습니다. 모든 상품은 고객님께서 작성하신 배송지로 배송됩니다. 잘못된 배송 주소를 입력하신 경우 Studio PAV에서 책임을 지지 않습니다. 위와 같은 문제 또는 배송 업체의 문제로 인해 우편물 분실 및 파손이 된 경우 Studio PAV는 해당 문제를 책임 지지 않습니다. 

 

General Frequently Asked Questions

Tickets


1. What are VVIP, VIP, VIP Special, and General Tickets?

Answer: They are different types of ticket tiers, which vary in price, benefit and quantity.

 

2. What is considered a Top Tier Ticket?

Answer: Top Tier Ticket means the most expensive ticket for the
show. VVIP or VIP is the usual name for our Top Tier Tickets.

 

3. Where can I buy a Top Tier Ticket?

Answer: Top Tier Tickets are sold EXCLUSIVELY on our ticketing website www.kpoptickets.com.

 

4. How do I get my Top Tier Ticket?

Answer: There are NO tickets to be mailed out. After you purchase your
Top Tier Ticket you will receive a confirmation email with your order
number. All you need to do is bring that confirmation email and a photo
ID to the venue on the day of the show to receive your credentials.

 

5. I can't find my confirmation email, what do I do?

Answer: First try checking your spam/ promotion/ junk folder for an
email from Tickets@StudioPAV.com If you cannot locate it, please email
tickets@studiopav.com with your registered kpoptickets.com email and
include your full name and order number (you can locate the order number
by signing into your kpoptickets account under MY ORDERS).

 

6. What Benefits do you offer?

Answer: Ticket Tier Benefits vary depending on each tour. Make sure to read the description before purchasing!
b. Benefits may include Fansign, Hi Touch, Group Photo, Concert
Badge Lanyard, first to enter the venue, NO LINE Rule and more!

 

7. Can I get a refund for my ticket?

Answer: All Ticket Sales are FINAL; non refundable non transferable.

 

8. How can I update the pick up name on my order?

Answer: For purchases bought at kpoptickets.com, you can request to
update the pick-up name by emailing tickets@StudioPAV.com with your
order number in the subject line (Make sure you are using the correct
kpoptickets.com account when requesting.) Once confirmed, a new order
confirmation will be sent to you.

 

9. What is EARLY ACCESS?

Answer: EARLY ACCESS is a privilege for existing users of
KpopTickets.com who have previously bought a Top Tier Ticket. These
qualified users can buy Top Tier Tickets before public sales for all our
future tours.
EARLY ACCESS is only eligible for the kpopticket account that has
bought top tier tickets before. Using someone else's kpoptickets account
to buy top tier tickets will not allow for your kpoptickets account to
be eligible.

 

10. What is the NO LINE Rule?

Answer: Our NO LINE Rule prevents any overnight lines from happening
because Top Tier Ticket Holders enter the venue according to their Queue
Number. It is NOT a first come first serve basis. This rule applies for
all shows i. Top Tier Ticket Holders follow the NO LINE Rule


11. What are Queue Numbers?

Answer: Queue Numbers are determined by when you bought your Top Tier
Ticket. The earlier you buy your Ticket, the better your queue number
will be!

 

12. How do I get my Queue Number?

Answer: Queue numbers will be emailed out to all Top Tier Ticket Holders about two weeks before the start of the tour.

 

13. I can't find the email containing my queue number, what do I do?

Answer: Make sure you check your inbox/spam folder for an email from
tickets@studiopav.com. If you still cant find it then please email
tickets@studiopav.com with your full name, city of the show you're
attending, and your order number.

 

Concert


14. REMEMBER

Answer: Follow all our SNS platforms! We post announce
everything you need to know about our upcoming shows so following us is a
MUST!

 

15. Why are the Facebook Event Page's important?

Answer: Following your city's Facebook Event Page is vital for the
show! This is where we post important information specific to your city
including the Group Photos taken before the concert! Who knows maybe you
will find your future K-Pop buddy through the event page!

 

16. Where can I find the Concert Day Schedule?

Answer: The Concert Day Schedule for each city will be posted a
couple weeks before the start of our tour, make sure you follow us on
SNS and the Facebook event page you are attending!

 

17. How do the lines work?

Answer: Top Tier Ticket Holders line up according to queue numbers.
The other ticket tiers enter the venue on a first come first serve
basis.

 

18. What do I do when I get to the venue?

Answer: Top Tier Ticket Holders will arrive at check in time with
their order confirmation and ID. The best way to know where you stand in
line is to ask around the other Top Tier ticket holders what their
number is to organize where you should be standing in line. This will
minimize time to enter the venue.
b. If you do not know your queue number we recommend to arrive
a little earlier; staff will have a list and can assist.
c. Before check in time, staff will come outside to help
organize all the ticket tier lines and then proceed to go down the line
to check everyone in.

 

19. How do I pick up my Pre-Ordered Merchandise

Answer: Have your confirmation email on hand with the order number
visible. Staff will go down the line for anyone who needs to pick up
merchandise. Once you sign off you have picked up that completes the
transaction.

 

20. When are the Fan Engagements or Meet & Greets?

Answer: Meet Greets vary depending on the tour. Some occur
before or after the concert. Make sure to check the concert day schedule
for the exact time. Recording and photography during the Meet
Greets are strictly prohibited.

 

21. What is a Fansign?

Answer: The Fansign Event is a benefit where the fan receives a
personal signature by the artist while having the chance to talk to
them.

 

22. Can I bring a gift for the artist?

Answer: The artists only accept small letters due to their busy schedules and traveling.

 

23. What is a Hi Touch and Group Photo?

Answer: Hi Touch is when you high five each member. The group photo
is when you and a group of fans take a picture with the artist group.

 

24. How many people are in the Group Photo?

Answer: How many people in the group photo vary each tour. There are typically 10-12 fans per photo.

 

25. Where can I find my Group Photo?

Answer: Groups Photos will be posted in each city's respective Facebook Event Page about 1 week after the whole tour!

 

Snapshot


26. Can I bring my camera?

Answer: DSLRs, Point and Shoot, Polaroid, and any professional
cameras with detachable lenses and camcorders are prohibited into the
venue. If you are unsure wither to bring your camera or not, we say play
it safe and leave it at home.

 

27. What is the Pick-A-Pose Snapshot Session?

Answer: This is a fan favorite offered only by Studio PAV! The
Pick-A-Pose Snapshot Session is where any Ticket Tier can take a 1 on 1
instant picture with the members of the artist group.

 

28. Is the picture with the actual idol?

Answer: Yes, the instant photo is with the real life idol!

 

29. Where can I buy Snapshot Tickets?

Answer: Snapshot Tickets are sold separately from Concert Tickets and sold exclusively at www.kpoptickets.com
b. Take advantage of our ONLINE ONLY Snapshot Bundle! This is not available for purchase at the venue

 

30. Can I buy Snapshot Tickets at the venue?

Answer: A limited amount of Snapshot Tickets will be sold at the venue AFTER the show.

 

31. How is the instant photo taken?

Answer: The pictures are taken by our staff with a FujiFilm Instax Mini Camera!

 

32. Can I take the picture on my cell phone instead?

Answer: No, the pictures are only taken by our staff with a FujiFilm
Instax Mini Camera! Filming and photography is strictly prohibited
during the Snapshot Session

 

33. Can I do whatever pose I want for the picture?

Answer: When Snapshot Tickets go on sale, we release the poses for
each idol! You may only choose from the poses we offer and can not make
up your own or ask to do something different.

 

34. Am I allowed to hug the artists?

Answer: No, there is absolutely NO HUGGING or inappropriate contact with the artist

 

35. How do I get my Pre-Ordered Snapshot Tickets?

Answer: After you purchase your snapshot tickets you will receive a
confirmation email containing an order number. There are no physical
tickets to be mailed out. Bring your confirmation email and a photo ID
to the venue on the day of the show to pick up your Snapshot Tickets
during Check-In

 

36. When is the Snapshot Session?

Answer: The Snapshot Session is AFTER the concert.

 

37. How does the Pick-A-Pose Snapshot Session work?

Answer: After the show, wait in a member's line for the Snapshot Session to begin
b. While waiting Pick-A-Pose you'd like to do with a member from out SNS pages (@studio_pav)
c. If you want to do multiple poses with one member, you do them all at once when it's your turn
d. When you reach the photographer tell them your pose(s)
e. After your photo the photographer will give you your photo,
DO NOT TOUCH the surface while it's developing, it may cause damage.
f. If you have more tickets for other members, head to the back
of their line and repeat the process until you have no more tickets
left.

 

38. My picture came out really bad, can I get a retake?

Answer: If your instant photo came out too dark or blurry you may ask
the photographer who took the picture if you can get a retake. If they
deem it problematic, you use that instant photo as your snapshot ticket
to take a new picture. However, once you leave the venue it is too late
to replace that photo.

 


Your question is still not answered? You may contact us by email
with the following email address according to the topic of your
question:
 
- Tickets@STUDIOPAV.com : All inquiries about tickets or tours
- CS@KPOPTICKETS.com : general questions or inquiries on kpoptickets.com
- EarlyAccess@STUDIOPAV.com : dedicated customer service for EARLY ACCESS including checking eligibility
- HR@STUDIOPAV.com : Sending resume or job application
- INFO@STUDIOPAV.com : general inquiries on corporate including business proposal
 

All FAQ answers are subject to change depending on the concert and production.