If you cannot find the answer to your question below, please contact 

Info@kpopshowkase.com

Section 1 – Ticketing Information & Venue Entry

WHAT TICKET TIERS DO WE OFFER?  

We have different ticket options for each tour, offering various prices, benefits, and quantities for fans. For the EVNNE SHOW[K]ASE TOUR IN AMERICAS 'RIDE WITH EVNNE', we offer Fan Engagement tickets such as VVIP and VIP Benefit Packages, Single and Bundle Fan Chat sessions, as well as Premium and Standard PICK-A-POSE Snapshot tickets. 

These are separate from Concert Admission Tickets. While the Fan Engagement tickets are available to all fans attending the concert, they do not include admission to the concert itself, which must be purchased separately. 

HOW DO I GET MY CONCERT ADMISSION TICKET?  

General Tickets will be sold separately. If tickets are sold by venue, a re-direct link will be provided on Kpoptickets.com 

For Fan engagements: Benefits Packages and Snapshot tickets (Kpoptickets.com):  

Once you buy your ticket at Kpoptickets.com, you'll get two emails: one confirming your order and another with your online ticket. When you arrive for Check-In, just show your ticket (online, in Apple Wallet, or PDF) to our staff for scanning. 

There are NO physical tickets to be mailed out. 

WHY ARE THE GENERAL ADMISSION (CONCERT TICKETS) SEPARATE FROM THE FAN ENGAGEMENTS?  

This tour features separate General Admission tickets from all benefits and fan engagements. This will allow fans to customize their experience and participate in a variety of fan engagements. 

DO I NEED A GENERAL ADMISSION TICKET TO PARTICIPATE IN THE SEPARATE FAN ENGAGEMENTS?  

To join the extra fan activities, fans MUST BUY A GENERAL ADMISSION TICKET. Simply having a VVIP, VIP, or Snapshot ticket won't allow entry—you need a concert ticket too. Our separate fan events DO NOT grant entry to the venue on their own. 

HOW DOES ENTRY WORK BASED ON MY BENEFIT PACKAGE TIER AND MY TICKET TIER?  

After Check-in, benefit package ticket holders will be asked to line up based on their benefit tier. Fan engagements for VVIP will take place, then VIPs will participate in their benefits.  

VVIP and VIP benefit package holders will line up based on their queue numbers & VIP will line up after VVIP on a first-come first serve basis. 

Once done, benefit package ticket holders will be asked to line up in front of concert admission ticket holders. The admission to the concert will be as follows:   

VVIP Benefit Package with Concert Admission T1 

VIP Benefit Package with Concert Admission T1 

T1 Ticket holders 

VVIP Benefit Package with Concert Admission T2 

VIP Benefit Package with Concert Admission T2 

T2 Ticket holders 

All Benefit Package holders must have a concert admission.  

 

Section 2 - Fan Engagement Information

WHAT BENEFITS DO YOU OFFER?  

‘EVNNE SHOW[K]ASE TOUR IN AMERICAS 'RIDE WITH EVNNE' will feature our best fan engagements! All Benefits Packages and Snapshot tickets are sold separately and exclusively on kpoptickets.com  

There are individual benefits available: 

Premium Snapshot – One polaroid photo with the member of your choice. You may purchase up to 5 premium snapshots per member. Image size: 10.6cm x 8.4cm  

Standard Snapshot - One polaroid photo with the member of your choice. You may purchase up to 5 premium snapshots per member. Image size: 5.4cm x 8.6cm  

There are also Benefit packages available: 

VVIP – Signed Tour Poster / Group Photo / Hi-Touch / VVIP Badge & Lanyard / No Line Rule 

VIP – Tour Poster / Group Photo / Poster/ Hi-Touch/ VIP Badge & Lanyard 

Fan Chat Single (Limit 1 per member) – 1 Minute Fan Chat Session with one member of EVNNE of your choice / 3rd Mini Album [RIDE or DIE] (1 Album) 

Fan Chat Bundle (Only 10 bundles available) – 1 Minute Fan Chat Session with each member of EVNNE - 3rd Mini Album [RIDE or DIE] (7 Albums) 

 

More information on all benefits and detailed explanations can be found on our FAQ at kpoptickets.com. 

HOW DO I PARTICIPATE IN THE SEPARATE FAN ENGAGEMENTS?  

In order to participate, you need to buy an additional package (VVIP/VIP Ticket) OR a Snapshot Ticket AND a General Admission Ticket.  

HOW DO I PICK UP MY PRE-ORDERED SNAPSHOT TICKETS?  

You can collect your Pre-Ordered Snapshot Tickets once Check-In begins. This means you can pick them up before, during, or after the concert, unless specified otherwise. Make sure to have your Confirmation Email with your order number or QR Code for us to verify your order. If you encounter any problems, please seek assistance from our staff at the venue. 

WHAT IS THE PICK-A-POSE SNAPSHOT SESSION?  

Our fan favorite signature Snapshot Session is exclusively offered by Studio PAV! Our Pick-A-Pose Snapshot Session is where ANY Ticket Holder can take a 1 on 1 polaroid picture with the individual members of the group.  

We will offer two snapshot options for this tour: Premium & Standard:  

Premium Snapshot – One polaroid photo with the member of your choice. You may purchase up to 5 premium snapshots per member. Image size: 10.6cm x 8.4cm  

Standard Snapshot - One polaroid photo with the member of your choice. You may purchase up to 5 premium snapshots per member. Image size: 5.4cm x 8.6cm 

WHAT IS A FAN CHAT? 

Fan Chat Tickets grant fans the opportunity to have a personal 1 on 1 fan sign with their favorite artist for 1 minute. This includes getting a poster or albums signed during this time. 

WHERE CAN I PICK UP MY FAN CHAT TICKETS? 

Fan Chat Tickets can be picked up during the check-in period at the venue until the event begins. Show staff will assist you and you'll need to present your QR code for ticket retrieval. Once you receive your tickets, it is your responsibility to keep them sate until the event. Keep up with social media for check-in times for your city! 

WHAT CAN I EXPECT DURING THE FAN CHAT? 

Lines will be formed for each member. You will wait in the line corresponding to the member designated by your ticket or tickets. Once you’re finished with a specific member and have other tickets, you will have to immediately move to the other member’s line and continue until all your tickets are used. Otherwise, after your personal fan chat is completed, you can exit the venue and line up for the show. 

 

Members will be seated on one side of a table, and fans will sit across from them for the 1-minute session. Fans in the members' line will be called by staff to their seats, where they can have their album signed while engaging in conversation with the member for at least 1 minute. 

WHAT IS THE CAMERA POLICY DURING FAN ENGAGEMENT? 

No recording or picture taking is allowed during the fan engagement. Physical contact with the artist outside from partaking in the fan engagement is also prohibited. 

 

Section 3 – General Information

HOW DO I FIND OUT INFORMATION ABOUT THE CONCERT OR TOUR?  

We announce and post EVERYTHING you need to know about our upcoming shows so following us on social media is a MUST!  

WHERE CAN I FIND THE CONCERT DAY SCHEDULE?  

We'll share the Concert Day Schedules for each city a couple of weeks before our tour starts on all our social media platforms and Facebook Event Pages. 

If you're curious about how the day will unfold before we release the official schedules, you can review the Concert Day Schedules from any of our past tours. Our tours follow similar formats, so you'll get a good idea of what to expect. 

WHAT DO I DO WHEN I GET TO THE VENUE?  

Top Tier Ticket Holders (the highest tier for that event) should arrive at the venue during the indicated check-in time on the Concert Day Schedule for their city. You're welcome to check in and leave, but it's your responsibility to return on time to join the correct line and enter before the doors open. General Ticket Holders can arrive closer to when the doors open for the event. 

All ticket holders must show their ticket during Check-In to receive their credentials (if any) and to attend the show. 

CAN I BRING A GIFT FOR THE ARTIST?  

Fan letters are the only items accepted during the Fan Sign. If you bring any gift, it will not be accepted. Please understand that the artist is traveling and cannot accommodate additional items. 

Small gifts that can fit inside a fan letter, such as jewelry or stationary items, are accepted. 

Please note that this policy may change for each tour based on the artist's request. If you're unsure about the gift policy for a specific tour, feel free to contact us for clarification! 

CAN I BRING MY CAMERA TO THE CONCERT?  

No, we do not allow any kind of cameras into our concerts. Only cell phones. This means DLSRs, Point and Shoot, Polaroid, Disposable and any kind of professional cameras with detachable lenses and camcorders are not allowed.  
  
IF YOU TRY TO BRING ANY OF THES ITEMS INTO THE VENUE AGAINST OUR POLICY, WE RESERVE THE RIGHT TO:  
1. Take away your camera  
2. Dismiss you from the concert  
3. Delete any and all images or videos taken with your camera from your SD card  
  
For your first offense, if you get caught by security or staff trying to enter the venue with a camera, we will ask you to put it away, whether in your car or home, and you can return and we will allow you into the concert.   

If you are caught a SECOND TIME trying to bring in a camera to the same venue OR ANOTHER VENUE IN ANOTHER CITY of the tour, your entry will be denied into the concert. We also reserve the right to cancel and refund your tickets at any time. 

DISCLAIMERS 

All sales on [kpoptickets.com] are final unless the event has been canceled or you contacted us within the 24-hour grace period for cancellation, no exceptions. 

For customer support inquiries regarding the event, please contact [info@kpopshowkase.com].