All sales are final and non-refundable.


If you see seats you prefer that are the same price or higher for your event or if you want to attend other show instead of one you purchased for, you may contact us to exchange the ones you have. Please contact with your order number. Only one time exchange per person and per event. No exchanges allowed for events that are less than 7 days away and only the purchaser (registered KPOPTICKET.COM account) can request to change the order.


If a show gets cancelled, we’ll issue a full refund automatically to the same credit of debit used for payment. In case of shows rescheduled, tickets will be automatically reassigned for the rescheduled shows with the same tier and seat. If a rescheduled show has a different venue, we will assign your seat as similar as we can and inform you of new seat number.


Import/customs duties, taxes, and charges are NOT included in the price of the item or shipping costs. Any additional import fees are the buyer's responsibility.